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The Luxury Lab platform

One platform. Every part of your business.

Luxury Lab connects your website, marketing, listings, relationships, transactions, and daily work — then gives you an AI assistant who can operate across all of it.

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Everything shown below is available in the product today

ElleWebsiteMarketingLeadsCRMDaily BriefWorkflowsMobileTeams

Your AI assistant

Ask. Elle gets to work.

Text her from a showing. Call her from the car. Chat with her at your desk. Elle can create listings, draft marketing, prepare replies, update records, match buyers, and organize your day using the information already inside Luxury Lab.

In the app · the drawer⌘J

Launch 41 Meadow Lane quietly — coming soon at $6.2M.

Listing createdPage staged

Staged. Three buyers in your book match — shall I draft the introductions?

Over text · your lineSMS

Postcard for the Meadow Lane open house?

Set in your brand with the terrace photo — proof attached. Approve and I'll ready it for print.

On a call · voice0:42

You

“What did Priya ask about the dock on Tuesday?”

Elle

“Whether it's deeded — it is. She's pre-approved to six-five and free Saturday morning.”

Recalled from Tuesday's call

She creates

Listings, property pages, marketing materials, emails, social content, and client communications.

She takes action

Elle works inside the same tools you use. Her work appears in Luxury Lab ready for your review.

She remembers

Conversations, client preferences, listing details, and previous decisions stay connected across chat, text, and voice.

Meet Elle

Your digital presence

A website designed to win business.

Create a beautiful real estate website that looks established, stays current, and turns visitors into real relationships.

harborandlane.com
Harbor & LanePortfolio · Journal · Contact

Private offerings · Palm Beach

41 Meadow Lane

Coming soon · $6,200,000

$6.2M
$4.85M
$3.1M
Private previewGated

The Boathouse — off market

your@email.comEnter

Every unlock files to your book

your-name.comcertificate active

Built around your brand

Use a professionally designed starting point or build your site section by section.

Listings stay current

Publish properties from your MLS feed where available. Listings update as their status changes.

Private listings capture interest

Gate off-market and coming-soon properties behind a simple registration experience.

Your domain. Your identity.

Connect your own domain. Luxury Lab handles certificates and ongoing technical maintenance.

Easy to update

Change copy, images, sections, and pages visually — or ask Elle to make the update for you.

The marketing studio

Every listing, beautifully presented.

Create polished marketing without waiting on an agency or opening a design tool.

Listing presentation41 Meadow Lane
Decks · Letter
The Residence
Brochures · 8 pp
Just sold41 Meadow Lane$6,200,000
Social · 5 formats
Open house
Postcards · 9×6
Alexandra ReeveReeve & Co.
Cards · 3.5×2

Listing presentations

Build persuasive seller presentations using your brand, listings, market information, and approach.

Property brochures

Turn listing details and photography into sophisticated print-ready brochures.

Postcards and invitations

Create just-listed, just-sold, open-house, event, and direct-mail pieces.

Email campaigns

Draft branded announcement emails that work reliably in your clients’ inboxes.

Social content

Generate coordinated graphics in formats sized for posts, stories, and other channels.

Custom creative

Signature members can ask Elle to design original pieces from a simple brief.

Everything remains editable before it leaves your account.

Respond faster

Never let a good lead wait.

Luxury Lab connects each inquiry to the page, listing, or campaign that created it.

Sat 9:12

A request arrives

Priya asks for Saturday 11:00 from the listing page.

9:12

Confirmed on the spot

Instant booking checks your real availability; the calendar invite sends itself.

9:12

Filed, automatically

Priya joins your book with the moment that brought her.

2:30

The reply writes itself

Her dock question comes back answered in your voice — you press send.

Capture the full context

See who reached out, what they viewed, and what they asked about.

Make showings easy

Visitors can request appointments using your real availability.

Keep your calendar accurate

Confirmed showings are added automatically. Cancellations and changes stay in sync.

Reply with context

Elle prepares a response using the inquiry, listing information, and previous conversation. You review and send.

Your relationships

A CRM you don’t have to babysit.

Luxury Lab keeps your client book useful without turning data entry into a second job.

Every contact in one place

Organize leads, clients, referral partners, and prospects with their conversations and activity.

Follow-up that feels personal

Create thoughtful follow-up plans using your voice and preferred cadence.

Buyer matching

Store what each buyer wants and match them against new listings and price changes.

Transactions on real dates

Track contracts, inspections, walkthroughs, earnest money, and closing milestones.

Keep the tools you already use

Connect Luxury Lab with Follow Up Boss, Lofty, Salesforce, or HubSpot when you want your existing CRM to remain the system of record.

Active
Meadow Lane$6.2MLaunch kit filed
The Wexford Flat$2.4M
Under contract
Harbor House$4.85MInspection Friday · calendared
Closed
Lakeview$3.1M · wonAnniversary tracked

Every morning

Start the day knowing what matters.

Luxury Lab prepares a concise daily brief with the information most likely to move your business forward.

  • Today’s showings
  • New buyer matches
  • Clients waiting for a response
  • Upcoming transaction dates
  • Relationships that need attention
  • Tasks requiring your approval

Each item gives you a clear next step.

The morning briefTue · 7:00

Good morning, Alexandra.

Two showings today — Harbor House at 11:00 is confirmed.Prep me
Three buyers match the new Meadow Lane listing.Draft intros
Lakeview closes Friday — walkthrough Thursday at 4:00.
Marcus Bell has gone quiet — 41 days since a touch.Draft a check-in

No meaningful updates? No unnecessary email.

Repeatable excellence

Your best process. Every time.

Turn the way you work into repeatable playbooks. A new listing can trigger its property page and launch materials. A signed contract can start a timeline for earnest money, inspection, appraisal, walkthrough, and closing. Luxury Lab prepares each step at the right time while keeping you in control of anything client-facing.

Under contract

The playbook fires itself.

Earnest · −1 day

The reminder is already staged.

Inspection · −2 days

Access confirmed, prep drafted.

Appraisal

Documents ready before they're asked for.

Closing · −5 · −2 · 0

Walkthrough, wire, keys — counted down.

Under contract

The playbook fires itself.

Earnest · −1 day

The reminder is already staged.

Inspection · −2 days

Access confirmed, prep drafted.

Appraisal

Documents ready before they're asked for.

Closing · −5 · −2 · 0

Walkthrough, wire, keys — counted down.

Listing workflows

From signed agreement to launch.

Lead workflows

From first inquiry to long-term follow-up.

Transaction workflows

From contract to closing.

Relationship workflows

From closing day to referrals and repeat business.

Work from anywhere

Built for the way agents actually work.

Use Luxury Lab from your computer, iPhone, text messages, or a phone call. Your assistant, contacts, listings, marketing, tasks, and daily brief stay with you wherever the day takes you.

DesktopiPhone appText messagePhone call

Google Calendar and Gmail connect in a few clicks.

Built to scale

Give every agent a better way to work.

Luxury Lab gives teams and brokerages a consistent operating platform without erasing the identity of each agent.

  • Individual branded workspaces
  • Centralized billing
  • Portfolio-level visibility
  • Agent onboarding
  • Recruiting workflows
  • Enterprise sign-in
  • Shared standards and playbooks

Talk to us about teams

Kindly introduce yourself

+ About your practice (optional — helps us sequence invitations)− About your practice
Reviewed personally · Reply in a day or two

Before you ask

Asked, answered.

Does Luxury Lab replace my CRM?

It can. Luxury Lab includes contact management, follow-up, buyer matching, tasks, and transaction tracking.

You can also connect Follow Up Boss, Lofty, Salesforce, or HubSpot and continue using your existing CRM.

How do my listings get into Luxury Lab?

Where an IDX or MLS feed is available, Luxury Lab can sync listings automatically.

You can also create a listing manually or ask Elle to create one from an address, price, description, and photographs.

Will everything carry my branding?

Yes. Your website, property pages, documents, emails, and marketing materials use your name, logo, colors, typography, domain, and compliance information.

Is my client information private?

Your workspace and client information are isolated from other Luxury Lab accounts. Your data is not shared with other agents or sold.

Do I need to be technical?

No. Luxury Lab is designed to be used visually or through a normal conversation with Elle.

The demo

See the entire platform in action.

Explore a working account with sample listings, clients, marketing, workflows, and daily briefings.

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The all-in-one platform for luxury real estate
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